Do you have some questions about our dry cleaning service? We have tried to answer some possible queries here. If you can’t find what you’re looking for give us a call, we would be more than happy to help. Call our friendly dry cleaning team on 0800 002 9797.
FREQUENTLY ASKED QUESTIONS
You can choose a time slot that is most convenient for you! We
promise to turnaround all orders
We’ll be happy to pick up your clothing at a more convenient time. Give us a call to reschedule
We will only delivery to a different locations within the post codes area will cover
We offer FREE COLLECTION & DELIVERY on all orders over the value of £15.00, but if you need your garments back even faster than the standard 24 hours we also offer a same-day express service for a small fee.
We are currently serving the following Post codes,
E14 (Docklands , Canary Wharf)
E1 (Wapping ,Limehouse , Tower hill , Aldgate)
E16( Royal Docks & Excel)
Payment can be made securely online using your credit or debit card when placing your order We accept Visa/MasterCard/American Express cards. Alternately we can also accept Cash-On-Delivery. Please note our Driver is instructed to receive cash before delivery. The driver does not carry change so please have the exact amount ready.
We utilise Stripe for processing payments and all sensitive information is encrypted using SSL, the industry standard, before being transmitted. Our servers do not store your card details. Please see https://stripe.com/help/security for more details.
We value our customers and their privacy. All personal information is used to ensure efficient processing of your order. This information is used by our staff for contacting and identifying customers and their needs. Unsolicited spam mail is not sent to our customers. At times we may send an email informing you of current specials or information regarding our services or website.
Our Customer Service Representatives are happy to answer any questions you may have about our service and how to use our web site.
We are an online dry-cleaning service site, and hence your first line of communication with us is through e-mail. Please make all enquiries through our Customer service centre Shortly thereafter, a Customer Service Representative will contact you to resolve any issues that may have arisen with your order.
Alternatively you can call on our free phone number 0800 002 9797
Rest assured you are in safe hands all garments are insured whilst being transported and they fall under our standard terms and conditions of care facility whilst being cleaned.
We use the highest quality Eco-equipment with the leading industry removal products while we cannot promise all stains will be removed we will certainly do our best without risk of damage .
The UK Textile Industry covers wearing apparel. Textile garments sold in UK must have a permanent legible care label. All parts of the garment must be able to withstand the recommended care procedure. The care label is intended to give the dry cleaner guidance on how to care for the item properly. If a label says “dry clean,” this means that all components including the outer shell, lining, buttons, interfacing fusing material and trim will be colour fast and will not be altered during the cleaning process. If any such problem occurs, it is the responsibility of the manufacturer, who has not tested the component accurately before labelling. If the problem arises from a manufacturing defect, you should take the article back to the retailer for an adjustment or refund.
You can cancel your order before the collection time you have requested. To do so, please contact us
We treat all complaints with the utmost importance and as an opportunity to improve the quality of our service. Please use the contact form